Alpha Intellisense is hiring an experienced and results-driven E-Commerce Manager to manage, grow, and optimize e-commerce operations for our clients across the UK, USA, and other international markets.
The ideal candidate should understand the complete e-commerce lifecycle—from product research and listings to marketplace operations, advertising, customer experience, order management, returns, analytics, and revenue growth.
You will work across platforms such as TikTok Shop, Shopify, Amazon, eBay, and other e-commerce marketplaces, taking ownership of day-to-day operations while continuously identifying opportunities to increase traffic, conversions, customer satisfaction, and sales.
This is not simply a product-uploading or administrative role. We are looking for someone who can take ownership of an e-commerce account, understand its numbers, identify problems, develop growth strategies, and execute them.
What We're Looking For
Proven experience managing e-commerce stores or online marketplaces.
Strong practical knowledge of TikTok Shop, including Seller Center operations.
Experience with platforms such as Shopify, Amazon, eBay, WooCommerce, or similar marketplaces.
Ability to manage product listings, titles, descriptions, images, pricing, variations, inventory, and product optimization.
Experience managing the complete order lifecycle, including fulfilment, cancellations, returns, refunds, disputes, and delivery issues.
Strong understanding of e-commerce customer service and customer experience management.
Ability to monitor store health, policy violations, account performance, seller ratings, and marketplace compliance.
Understanding of TikTok Shop Affiliate Marketing, creator collaborations, samples, commissions, and affiliate performance.
Knowledge of TikTok Shop GMV Max, marketplace advertising, Meta Ads, and performance marketing is highly preferred.
Ability to analyze GMV, revenue, conversion rate, ROAS, AOV, CPA/CAC, traffic, product performance, and other e-commerce KPIs.
Experience conducting product, competitor, pricing, and market trend research.
Ability to identify underperforming products and develop strategies to improve traffic, conversion, profitability, and sales volume.
Experience managing stock availability and coordinating inventory requirements to minimize cancellations and out-of-stock situations.
Strong understanding of promotions, discount strategies, bundles, vouchers, campaigns, and seasonal sales.
Ability to prepare weekly/monthly performance reports and translate data into actionable recommendations.
Excellent written English and ability to communicate professionally with international clients and customers.
Strong problem-solving skills with the ability to handle marketplace disputes, operational issues, and urgent customer cases independently.
Strong attention to detail, accountability, and ability to manage multiple client stores simultaneously.
Familiarity with e-commerce research and analytics tools such as FastMoss, Kalodata, Google Analytics, or similar platforms is an advantage.
Bachelor's degree in Business, Marketing, E-Commerce, Management, Computer Science, or a related field is preferred.
Ready to Apply?
Submit your application below. Our team reviews every application personally and we'll be in touch if your profile is a match.
